1. No Returns

We do not accept returns once a product has been delivered.

Due to the nature of crystal products and hygiene considerations, all sales are final.

2. Replacement Policy (Transit Damage Only)

We offer replacement only in cases where the product is damaged during shipping.

Conditions:

  • Must report within 24 hours of delivery
  • Must provide clear photos and unboxing video
  • Product must be unused
  • Subject to stock availability

If the item is out of stock, store credit may be issued at our discretion.

No refunds will be provided.

3. Natural Variations Disclaimer

Crystals are natural products. Variations in:

  • Color
  • Pattern
  • Shape
  • Texture

are natural characteristics and not considered defects.

4. Non-Eligible Situations

Replacement will not be approved for:

  • Minor aesthetic differences
  • Personal preference
  • Energy-related expectations
  • Incorrect size selection
  • Damage after delivery